Shipping & Delivery Policy

Shipping Policy

Traditional Metals ships throughout the United States. All products ship once fabrication is complete. Due to limited space at our facility, we are unable to hold completed orders for extended periods.

We will notify you when your project is complete and ready to ship. At that time, it is the buyer’s responsibility to ensure arrangements can be made to receive the shipment if they are unavailable.

All shipments are standard curbside delivery. If you require indoor delivery, please notify us within 24 hours of placing your order so we can arrange the service and add the additional freight fees.

Transit Time

Shipping transit time typically ranges from 2–4 days depending on location. This does not include production time.

Production time is generally 8–10 weeks, though this can vary depending on product complexity and our current production schedule. If you are working within a specific timeline, please contact us prior to ordering.

Larger products, such as chimney caps or furniture, may ship via LTL freight. Freight deliveries generally cannot be made to limited access locations such as construction sites, schools, military bases, or locations requiring special delivery arrangements.

Damaged Items

While rare, if your shipment arrives with visible damage, please do not accept the shipment. Refuse the delivery and it will be returned to us so we can file a claim with the freight carrier and repair or replace your product.

If a damaged shipment is accepted and signed for without notation, freight companies typically will not allow damage claims to be filed.

If the packaging appears slightly damaged but the product condition is uncertain, ask the driver to note the damage on the delivery receipt before signing and inspect the product once it is unboxed.

If hidden damage is discovered after unpacking, please take photos and contact us immediately at info@traditionalmetals.com. We will work quickly to arrange pickup and repair or replacement of the item.

Delivery

Prior to shipping, clients are asked to complete a shipping form so we can better understand the delivery location and requirements. This information is shared with our LTL freight broker to ensure the appropriate freight carrier and delivery method are arranged.

Once the product leaves our facility, delivery scheduling is handled by the freight carrier. In most cases, the carrier will contact the receiver to schedule a delivery appointment. However, we recommend reaching out to the carrier directly once tracking information is provided to help coordinate delivery.

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